on Twitter, the 2k23 mt account @NBA2K said that prior to accessing the MyNBA2K23 app, players should have logged into their PC or console accounts first. That means you should be capable of accessing the app if you have an activated NBA 2K23 save file on PlayStation, Xbox, Nintendo Switch or Steam prior to synchronizing your account to the app. But the fact that a part of the players are unable to use the app.
At present, those affected by the issue won't be able use the face scan feature on NBA 2K23 as well as redeem Locker Room codes using the app, and we'll update this article once Visual Concepts and 2K have issued a fix to the “failed to log in to 2K Sports” problem.
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