How do I Speak to a live person at EVA Air?
If you have traveled with EVA Air and faced issues during your journey, then you can reach EVA Air customer service to resolve your problems. There are multiple mediums through which any customer can contact EVA Air; a detailed description of the same is given in the forthcoming section one by one. Customers can use the information for their use.
Different ways to reach EVA Air customer care services:
Via phone number: Customers can use this method to get in contact with the live customer care representative at EVA Airlines. For this, they must dial the official EVA Air phone number according to their region. As the calls get answered by a computer-generated voice, they must press one number from the following IVR menu to get in contact with the dealing representative:
- Press 1: For flight booking
- Press 2: For flight cancellation
- Press 3: To request a refund
- Press 4: To modify flight booking
- Press 5: To request special assistance
- Press #: To request a flight callback
Via live chat: This alternative is also available to help customers with an instant response.
If any person wishes to connect with EVA customer services using the live chat alternative, then the following steps must be followed carefully by the customers:
- Visit the official Air Canada website.
- Now you must log in to your EVA Air existing account using your registered id and password.
- Select your language according to your country.
- As you reach the contact page of the airlines, you must use the alternative of live chat.
- As the chat window opens, you must write your issue in the chat box and press the arrow key to end the process.
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After a short while, you will be assisted by a customer care representative who will generate the finest possible solution in the shortest time; you can also request a callback.
By sending an email: Another important method to reach EVA Air customer care services is by using an email facility. For this, customers are required to obey the sequential steps mentioned below:
- Visit the official EVA Air website.
- Now login into your account using your credentials.
- Navigate to the contact us page of the airline and press the email link.
- As the contact form generates, you need to fill in all the mandatory information and attach the supporting documents.
- You must write your message in the space provided and press the confirmation checkbox.
- Finally, hit the submit button to end the procedure to terminate the process.
- If any person wishes to receive a callback, then they can use this alternative by providing all the essential contact details in their message.
Via Social media: If any person is not able to use the above-mentioned alternatives, then they can use the option of social media to reach customer care services. Customers can directly send messages on the social media platforms mentioned below describing their issues, or they can post their concerns by tagging EVA Air official handler on the following platforms:
Facebook: facebook.com/evaair
Instagram: instagram.com/evaair
Twitter: twitter.com/evaair
Conclusion: EVA Air provides numerous alternatives to reach their customer care services. If any one procedure is not available at the moment, then they can proceed to use the next option.
Source: How do I Speak to a live person at EVA Air?
