Want to get a refund from ITA airways? Go through this article in detail. ITA Airways is a state-owned airline in Italy. It is totally owned by the Government of Italy. It flies to more than sixty scheduled domestic and intercontinental destinations. If you have booked your flight with ITA Airways and have to cancel your flight due to urgent work at the office, then you can cancel your flight and get a refund.
Ways to get a refund from ITA Airways
ITA Airways is well known for it's services and the customer support. So, if you wish to cancel a flight and get a refund then you don't have to worry about a thing. just go through the procedures and policy mentioned below.
Request for a refund through a phone call:
You can request a refund by making a phone call to the customer service. Go through the instruction and you can make a refund request to the call executive. Dial the ITA Airways customer service number and choose a preferred language and follow the IVR instructions:
- Press 1 to make a booking
- Press 2 to make changes to an existing reservation
- Press 3 to cancel a reservation
- Press 4 to request a refund
- Press 5 to connect with the customer service team.
Press ‘4’ to request a refund and hold the call for a few seconds. An agent will get connected with you over the phone call and will ask for your details regarding the refund process. Make sure you give all the correct details, and they will guide you through the further process. You can redial ITA Airways customer service number in case your query is not properly solved, or you have multiple queries.
Request for a refund through website:
By visiting the official website of the airline, passengers can easily cancel their flight and they can also request a refund as well. To get a refund on your canceled flight through the website, follow the steps mentioned below.
- Visit the official website of ITA Airways
- Click on ‘book and manage’ and select ‘my flights’ out of all the options.
- Navigate to the next page, and the ‘manage my booking’ section will open.
- Enter your reservation code and last name as mentioned in your booked ticket, and tap on search.
- Your booking will open; check your flight details.
- Under your booking, an option of ‘cancel your booking’ will appear; click on it.
- Once you complete the procedure of cancellation, click on refund, and a refund form will open.
- Enter all your details and submit the form. You will get a confirmation mail on your registered email address regarding how much time it will take for the refund to get credited to your account.
ITA Airways Refund Policies
Before you proceed with submitting your refund request, you must go through the ITA Airways refund policies carefully.
- A partial payment for cancellation or refund of the customer’s ticket is permitted according to the fare rules. The full payment might be conditional.
- The airport and security taxes are always refundable, no matter what.
- The charge for the sales service is not refundable.
- If you have booked your ticket from any third party, like a travel agent, then the refund request should be sent to the travel agent, not the airline.
- Before you request a refund you must check if your ticket lies under the refundable category or non-refundable category of tickets. You are eligible for a refund only if your ticket is under refundable category.
You can get a refund from ITA Airways anytime by going through these methods, and you can call the ITA customer service number for any assistance you need in case you have trouble requesting a refund.
