One of the essential elements to running a successful salon or barber shop is having rockstar stylists and barbers.
One thing that salon and barber shop owners often overlook, though, is their front desk person.
A receptionist. A customer service assistant. Whatever you title the position, the reception area in your salon or barber shop is home to several client experience duties, including answering phone calls, salon scheduling, responding to emails, and greeting clients before their appointment.
The front desk may have other responsibilities, too, including:
• Booking appointments
• Handling sales reps
• Tracking and managing inventory
• Setting up displays
• Managing social media
To ensure the success of your salon or barber shop, your front desk needs to be on top of their game. They’re the face of your salon, the first point of contact that sets the tone for your clients.
Efficient check-ins put clients at ease from the beginning. Positive interactions with the front desk team may inspire clients to purchase more products or to book follow-up appointments, boosting your bottom line.
If you’re in the process of building your salon or barber shop business from scratch or want to revamp your front desk experience, these tips can help you perfect your front desk:
Choose the Right Person
Salon staff should have strong interpersonal skills and a calm demeanor.
Since your front desk team is the first interaction your clients have at their appointment, you want it to be a warm, welcoming experience. Someone who is short with the check-in process or who gets easily flustered can make your clients feel rushed or unwelcome.
You also need a master multi-tasker who can organize and prioritize.
Your receptionist will get bombarded by phone calls, client check-ins, clients waiting to pay, and stylists with questions—all at once. (Schedulicity’s online booking makes this bit easier, though.)
Therefore, you need a confident, comfortable leader who can work independently and make decisions quickly.
Create Consistent Procedures
Make checklists that spell out the policies and procedures for your salon or barber shop. This helps clients and employees stay on the same page.
Consistency gives your clients the same experience each time they visit, improving customer service. Defined routines and boundaries also ensure your front desk person completes tasks fully. Missing steps or ignoring part of the check-in or sales process can be costly mistakes.
Get a written checklist that your employees can access via a salon scheduling app. It’ll provide a valuable reference for staff, so they don’t have to interrupt to ask for help or what to do next.
Invest in Salon Software
Effective salon software makes it easy for clients to book online appointments and removes scheduling burdens from your front desk.
Online booking software for salons makes it easy for your front desk staff to check in guests, book appointments, and process payments. The best salon software provides clients with online appointment booking for free, automatic appointment reminders, and payment processing.
One booking system to handle everything saves time. Your front desk won’t have to switch between outdated programs or handle things manually. A salon scheduling app creates a seamless, positive experience for clients and makes your receptionist’s job easier.
About Schedulicity
Schedulicity is an all-in-one online booking software for service providers and small businesses that features appointment booking, class management, digital marketing, and payment tools. Check your calendar and adjust appointments, customize waivers and policies, and use the Waitlist feature for overbooked classes. Set up automatic emails and texts to reduce no-shows and get paid faster with built-in payment processing. Schedulicity is the leading online scheduling platform for appointment-based and client-focused small businesses. With beautiful, helpful software, it’s like having your own personal assistant. Schedulicity helps businesses become successful entrepreneurs.
Create a positive front desk experience with a salon scheduling app from Schedulicity at https://www.schedulicity.com/
Original Source: https://bit.ly/3iMntqr
