The TurboTax error 42002 says, ‘Unable to connect to the remote server.' The error usually occurs when you are trying to update. This is also called Runtime code 42002 and results when the TurboTax fails or crashes while running. Hence, the error appears as a frustrating notification on your screen until it's correct. Solving the error is mandatory and takes a few methods to do so. This blog is dedicated to the solution of error 42002.
What Causes TurboTax Error 42002?
The error code 42002 is a runtime error and occurs when you update. Now, let's discuss the causes of this. Usually, the error occurs when the TurboTax is loaded out of the limit. Three main reasons cause error 42002. Have a look at them.
Error 42002 Crash
The TurboTax program deals with an error due to a specified task and interferes with the program. This error occurs because TurboTax is unable to understand the input and give appropriate output.
Unable To Connect To The Remote Server Memory Leak
When the TurboTax gets a memory leak, the operating system slowly runs down and reduces the system's resources. Some possible causes are the failure of Intuit to deallocate memory in the program.
Error 42002 Logic Error
The TurboTax error happens when it produces a wrong output even if you have put the correct input.
Generally, error 42002 is caused by a corrupt or missing TurboTax-associated file and sometimes due to malware intrusion. Hence, file replacement is the best and easy way to solve this error.
How To Detect TurboTax Error 42002?
This error occurs without prior warning. It can appear anytime on the screen. Moreover, this error might repeatedly come if they are not solved. Sometimes a file deletion or new files may appear. This symptom usually occurs due to malware infection. The virus infection is one of the causes of runtime error. Sometimes, the users may also see a sudden decline in the internet connection speed, but it's only sometimes the case.
How To Resolve TurboTax Error 42002?
The runtime errors are frustrating and challenging. It may leave you hopeless, and you need an instant fix for this. Here, we are providing you with the best methods to deal with the error.
End The Conflicting Programs
Whenever a runtime error happens, one reason can be the conflicting programs that are causing the problem. Hence, the first solution to fix this is to end those conflicting programs. Follow the given steps for this.
- First, launch the Task Manager by clicking the Ctrl+Alt+Delete simultaneously. From this, you can see a list of programs that are running currently.
- Move to the Processes tab and end the programs one by one selecting each program and then clicking the End Process button.
- Next, you have to observe if the error message reoccurs each time, you end the process.
- When you observe which program is causing the error, then move to the next troubleshooting step and reinstall the application.
Update Or Reinstall the Conflicting Programs
Use the control panel to update/reinstall conflicting programs. Follow the steps mentioned below.
- Windows 7: Click the Start button and click the Control panel. Then, uninstall a conflicting program.
- Windows 8: Click the Start button and scroll down to click More Settings and then click Control Panel > Uninstall a program.
- Windows 10: Type Control Panel in the search box and click the result. After that, click uninstall a program.
- Under Programs and Features, click the problem and program and click Update or uninstall.
- If you select to update, then you will have to follow the instructions to complete the update. But, if you choose to uninstall, you will have to follow the instructions to uninstall and then re-download. Also, you can use the application's installation disk to reinstall the program.
Update The Virus Protection Program
The virus infection causes a runtime error in your system and should be deleted immediately. Ensure you update your virus program and run a scan of the computer or run a Windows update and get the latest virus definition. This method can protect your TurboTax software from causing errors due to a malware introduction.
Reinstall Runtime Libraries
You are receiving the error due to an update, such as the MS Visual C++ package, that may need to be properly installed on your system completely. To fix the issue, you can uninstall the package and install a fresh copy. Follow the steps below.
- Go to Programs and Features and select the Microsoft Visual C++ redistributable package to uninstall the package.
- Then, click Uninstall on the top of the list, and when you are done, restart your computer.
- Next, download the latest redistributable package from Microsoft and then install it.
Run Disk Cleanup
A low free space on your hard disk might create a runtime error. Follow the steps below to perform it.
- First, take a backup of your files and free up space on your hard drive.
- Also, clear cache and cookies and then reboot your computer.
- Run Disk Cleanup, open your Explore window, and right-click on the main directory.
- Lastly, click Properties and click Disk Cleanup.
Reinstall Your Graphics Driver
The error may be related to the bad graphics driver; you need to install them again to fix the issue. To do this:
- Open the Device Manager and locate the graphics driver.
- Then, right-click on the video card driver and click uninstall.
- After that, restart your computer.
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