The modern service desk gradually evolved in the 2000s and Chatbot development services contributed to this massive transformation with the promise of flexible latest technologies such as sentiment tracking and AI (Artificial Intelligence). The Covid-19 pandemic stepped-up the digitization process which is marked by a substantial shift of customer expectations to more personalized experiences, predicting behaviors and contextual understanding.
With this spectacle, the year 2022 presents many more opportunities to apply new technologies in chatbots and thus advance the existing ones and help businesses connect more effectively with current and potential customers. As per the CNBC Report of Chatbot Statistics, AI chatbots will help businesses to save over $8 million every year by 2022.
The transition to more real-time engagements from customer-based interactions will inspire 47% of organizations to use chatbots for customer care and 40% to deploy virtual assistants in the next couple of years.
So, let’s checkout some of the hot Chatbot trends that are going to rule in 2022
Top Chatbot Trends for 2022
Here are some of the latest chatbot trends that will make their presence felt in more of the business processes…
- Chatbots will handle more payment processes
For customer service, there will be options to include payment alternatives in chatbot. For instance, a customer would just have to text “I want to purchase the latest iPhone” on an eCommerce site and the AI chatbot would guide them throughout the process till the final payment. The chatbot will issue an API request after the user submits a request and would also provide a payment link to the user so as to complete the transaction. In 2022, more chatbots will be connected with payment systems such as digital wallets, Paypal, and other payment gateways which will enable users to make payments without leaving the messaging platform.
- Voice Bots
As per a Forbes article, voice searches will account for over half of all queries in the year 2022. Digital users today prefer messaging services with text and voice-based interfaces. This is all about providing your customers a smooth experience with your brand and voice bots will certainly help you to accomplish that. With the increase in human reliance on bots, there’s a growing adoption of voice-based chat functionality especially in industries like tourism, insurance, and education.
- More human-like Chatbots
Chatbots that are becoming more like humans are already used hugely. In fact, most of the messaging platforms for customer support are handled by conversational AI bots and often customers fail to realize that it’s not a human on the other side. Going by the forecasts, more companies will build emotional intelligence bots so as to add soft skills to help bots show more empathy.
Final Thoughts:
Chatbots are not new, however their capabilities and potential are certainly expanding and cognitive intelligence and automation are making them more like humans every year. Such bots are making life much easier for users. From the point of business, it is enabling them to expand at a much faster rate without the need to depend on a corresponding increase in customer support.
If you are also looking forward to building a chatbot system for your business, then a chatbot development company would definitely make your process a seamless one.
