QuickBooks Payroll Error PS038 was an error in the QuickBooks application that got fixed with the launch of QuickBooks 2018. But, recently, several users have reported getting the same error, which implies that PS038 has come back in the QuickBooks application.QuickBooks error code PS038 prompts when a QB user attempts to send paychecks online, and the paychecks then are stuck as “Online to send.” Payroll cannot be processed if there are paychecks stuck in the system, and thus resolving the error becomes important; in this article, we will teach you exactly how.
If you need an alternative to resolve this issue, call our experts at +1-833-460-2030 for help.
Easy Solutions to Rectify QuickBooks Payroll Error PS038
If you want to resolve this error quickly, follow the steps below.
Solution 1:Check and Find the Paycheck Stuck as “Online to Send”: to Erase this QB Error
To resolve QB error PS038, try to check and find the paycheck stuck as online to send.
- First, under the Edit tab, choose to Find and select Advanced.
- Now under the Choose Filter tab, look for the Filter list and select Detail Level then move to the next step.
- Select Summary Only, then under the Choose Filter tab, look for the Filter list and select Online Status.
- From the drop-down list on the right-hand side, choose Online to send.
- Now tap on the Find button to check all the unsent paychecks and PS038 error payroll.
Solution2: Update your QuickBooks application
Firstly you need to ensure that the QuickBooks version you use is the latest and up-to-date to resolve payroll error PS038 QuickBooks.:
- First of all, access the QB application and navigate to the Help menu.
- Here, select the Update QuickBooks Desktop button and hit Update Now at the top-right corner.
- Now choose Get Updates and after the download of the update finishes, quit and reopen your application to verify the PS038 error QuickBooks Desktop.
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Solution 3:Verify the Information on Paychecks Stuck in QuickBooks:
Before following the steps mentioned in this solution, implement the steps from the “Check and Find Paycheck Stuck as Online to Send” section to get the list of all the paychecks that are stuck in QuickBooks.
- Start by opening the first paycheck from the list and click the Paycheck Detail option.
- Once you get the Review Paycheck window, head to the Earnings tab.
- Now look for the last item in the list, and add it as a new item again, which will prompt QuickBooks to display a Net Pay Locked window where you need to click No to close it.
- You must now choose the Rate Field for the item you have just added in the fourth step.
- Verify there are no changes in the Net Pay and taxes and hit OK.
- Now tap on Yes if the Past Transactions message pops up.
- Next, press the Save & Close option and click Yes when the Recording Transactions message appears.
- Reopen the paycheck and hit the Paycheck Details button.
- Delete the item that was added in the fourth step, and again, make sure there are no changes in the taxes and Net Pay.
- Click OK and tap on save & Close to save the changes.
- Follow the same prompts for each paycheck and check if the error is now resolved.
Wrapping Up!
We conclude this blog here and hope it helped you rectify QuickBooks Payroll Error PS038. Nonetheless, if you have any other queries, feel free to contact our technical team at +1-833-460-2030.
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