It is customer relationship management software developed by a software company named as Salesforce Inc, headquartered in San Francisco, USA. It is a powerful CRM tool from gavel to gavel, which is often called as Customer Relationship Management tool that provides case management and task management interfaces for different types of events.
The distinguishing feature is that it provides integration of different services for organizational needs. They integrate multiple customer services and support services along with CRM applications. Integrating data from different social networking sites has become quite easy with the introduction of Salesforce. Understanding the customer data, identifying customer interests and identifying customer perception are the key areas of application.
