Introduction:
Information and Communication Technology is the most unavoidable fastest growing field in today’s trend. The Government is keen in utilizing the sources of IC Technology to offer better services to the commons and various governing sectors.
The citizens can engage with the governing process through E-Governance Portal. E-Governance technology is been implementing on various business areas as well as with the government departments but failed to grow in rural areas due to lack of certain infrastructure.
ICT and Governance:
ICT is an integral part of development that has good potential and capacity to bring out in the social division by enhancing the access to people, services and information technologies.
The application of ICT with governance is of two categories. One is improving government processes and other one is creating interaction with the civil society.
M-Governance:
Mobile Governance is the administrative process and policies that can be managed through mobile devices easily at anytime and anyplace.
M-Governance is not the replacement of the E-Governance but it is beneficial than electronic governance.
M-Governance is a strategy and implementing the wireless and mobile technology services with governing process.
Mobile communication benefits to the government to reach commons especially in rural areas.
The implementation of the mobile technology with e-governance leads to effective services for the commons.
Mobile Devices formed mandatory devices for all types of peoples.
In fact, e-governance enhanced the speed-up of publicity services but usage of mobile technology citizens can enable 24×7 non-stop services at anyplace.
Mobile Governance is important is risk management program since it covers an wide area of topic.
The government team should gather information and planning from the various organization for security and data management.
Mobile Technology SMS uses:
It is utilized to get information through SMS for citizens in rural areas, Engineering services, Forest Departments and other public related works.
Work status can be updated through SMS which is effective one to monitor and easy to analyze the reports and helps to improve the progress.
Benefits:
- Provides more value to the customer
- Builds the stronger brand and reaches easily to customer.
- Connect easily to the customer.
- Improve customer loyalty
- Reach higher customer level.
- Offer Instant with good customer services.
- Control in process.
- Provide unique services.
