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A cloud-based CRM service is a type of customer relationship management software that is hosted on remote servers and accessed over the internet. This allows businesses to access and manage customer data from any location and device, as long as they have an internet connection.
Cloud-based CRM services typically offer a wide range of features such as contact management, sales automation, marketing automation, customer service and support, and analytics. These features can help businesses streamline their sales and marketing efforts, improve customer service, and gain insights into customer behavior.
