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Cloud CRM software is a technology that streamlines and optimizes your customer relationship management process. This application is hosted on the servers of a service provider; as against on-premises. It is like a locked safe, storing your customer’s information off-site. You will be able to access your CRM system anytime, anywhere, and from any device with an internet connection.
Cloud-based CRM software is often referred to as Software-as-a-Service (SaaS) CRM. Since the software is hosted on the service provider’s servers, you need not worry about the installation, configuration and maintenance of hardware. You will be able to simply subscribe to a service and use it right away. You will also be able to access the Cloud CRM application from both mobile and desktop with an internet connection.
In this comprehensive blog on Cloud CRM, you will gain insights on the exclusive differences between a Cloud CRM and on-premise CRM, know the benefits of a Sales CRM software, and most importantly how to choose the right Cloud CRM software for your business.
Benefits of Cloud CRM software
Cost-effective Cloud CRM solutions offer significant cost savings for your business. They eliminate the need to install expensive hardware and software without any upfront costs. The subscriptions are predictable, hence you can budget these costs effectively without any unexpected expenses. The implementation cost is also very low for Cloud CRMs.
Accessibility Just like how you can access your mailbox anytime and anywhere, you will be able to access Cloud CRM similarly. You can manage your customer data on the go. This will be beneficial for your remote team members and traveling professionals. Your team members can access, view, and update customer information from any device with an internet connection. This accessibility of real-time data enables your team to quickly respond to customer queries, and stay connected with other team members.
Scalability & Flexibility You will have the flexibility to accommodate and scale-up your needs as your business grows. A Cloud CRM can address your dynamic needs without any major disruptions. You don’t have to worry about significant investments when you upgrade. The Cloud CRM offers you the agility and responsiveness required to keep up with the growing business needs.
Enhanced collaboration among team members A Cloud CRM helps your team members to update the CRM in real-time. This ensures that all the team members are on the same page. Real-time updates and shared access to information improve sales performance and responsiveness. It also fosters improved communication among the team, better coordination, and alignment across various departments leading to enhanced customer satisfaction.
Data security With Cloud CRM, you can imagine that your customer data is like a treasure hidden underwater and watched over by guardians to keep it safe. Similarly, cloud service providers invest heavily in robust security measures to keep your data safe. Regular security audits and data encryption safeguard valuable information and protect it from unauthorized access. This makes sure your customer data is always protected from breaches and data loss.
Backup The service providers take many measures to apply robust data backup mechanisms ensuring business continuity. This helps to keep your data safe and accessible even during an unexpected event like a system failure or cyber-attack. Your business operations can go on without any interruptions.
Software updates With Cloud CRM, the service providers take responsibility for all software updates. These software updates and upgrades happen at the backend without the need for any system shutdown. You will always have access to the latest features without having to worry about scheduling updates. This ensures that the systems are up-to-date delivering a seamless experience to the users. Additionally, automatic updates help to enhance system security by promptly addressing vulnerabilities. This proactive approach minimizes disruptions and enhances the reliability, efficiency, and security of
Cloud CRM systems.
In this blog, we've also highlighted why Cloud CRM is the best CRM for B2B sales. Its cost-effectiveness, accessibility, scalability, and enhanced collaboration capabilities make it an excellent choice for B2B companies aiming to streamline their sales processes and improve customer relationships.
