The most recent edition of the ITIL framework, or Information Technology Infrastructure Library, or ITIL® v4 (Information Technology Infrastructure Library), is a well-known set of rules and best practises for IT service management (ITSM). By embracing Agile, DevOps, and Lean practises to improve IT service delivery, ITIL v4 offers a comprehensive approach to ITSM. The four service management dimensions in ITIL v4 are as follows:
Organisations and people: the roles, culture, and organisational structure that affect service management.
Information and technology: the data and tools employed in service delivery.
The connections an organisation has with outside parties who assist in the delivery of services are called partners and suppliers.
Value streams and processes: the procedures and activities utilised to provide value to clients.
