Looking for a good reason to switch between Microsoft Dynamics 365 and CRM? Have a look at its difference and find the one that can serve the best.
Microsoft Dynamics CRM is an online platform to manage customer relationships. Under Dynamics 365, you can access both ERP and CRM functionality. With this, a business can operate front and back-end operations from one platform. The CRM forms the basis of the Microsoft Dynamics 365 software suite.
Dynamics 365 is the new extension of Dynamics CRM. Both serve almost the same purposes. Like any other CRM software, Dynamics CRM compromises marketing, service, and sales automation. Besides, dynamics 365 has operations that were earlier in Dynamics AX, helps in field service and project service automation, and gives customer insights.
New Functionality of Dynamics CRM
It is a robust CRM solution to offer flexibility and boosts productivity. It can meet marketing and sales and enhances customer experience. It generates leads, manages the customer database, engages customers effectively, giving prompt responses.
Dynamics 365 has cutting-edge tools, including business management features like ERP. This makes it suitable for businesses that are looking for a single platform to meet their CRM needs.
Choosing Dynamics 365 over CRM
Microsoft Dynamics 365 software suite, with in-built features, allows flexibility in using Microsoft, allowing users to automate tasks across apps and services. From simple tasks to complex processes, you can handle them using the latest software suite.
Better More Storage
Dynamics CRM has 5GB standard space per license with an additional 2.5GB for every license. But with Dynamics 365 apps and their mobile solutions, it is easy to operate it across devices. The apps under D365 offer easy app access with any device compatibility. It increases productivity, making every second count.
The Dynamics 365 CRM has a host of add-ins like the voice of the customer, gamification, and several portals, ensuring that the Dynamics solutions are suitable for business needs.
Dynamics 365 Updates Frequently
Microsoft ensures that users get the best and latest in terms of its software functionality. It results in frequent and regular updates on Microsoft Dynamics 365. Its twice-a-year update ensures that users can get access to the top technology. The updates and latest features are a priority on dynamics 365.
When using CRM software online, you are sure to get a timely feature release. It often depends on the software version that you use. So, try to renew the software suite on time and never miss the latest updates, releases, and features. When searching for the appropriate feature-rich CRM software that takes timely updates, it is Dynamics CRM.
Features of Dynamics CRM are:
- AI and machine learning
- Power BI
- Mobility enhancement
- Email enhancement
- Microsoft Flow and PowerApps
- Learning Paths
- Better App Integration
Grounds of Basic Difference
The main change in Microsoft Dynamics 365 is that it is bringing CRM functionality together with other apps. It can impact the business process and enhance business productivity. With Microsoft Dynamics 365, you can have a full range of apps to offer a better customer experience. It can also develop better data service that helps manage business data and workflow efficiency.
Microsoft Dynamics 365 helps with marketing, sales, customer service, and social engagement, collectively referred to as Dynamics 365 CRM. The features in the old version of Dynamics CRM are already present in Dynamics 365 CRM. However, the features exclusive to Dynamics 365 are:
- Relevance Search Enhancements
- Learning Paths
- Relationship Insights
- Email Engagement
- Editable Grids
- Microsoft Flow and PowerApps
- Business Process Flow Enhancements
Check the licensing and pricing offer before you install any of the Microsoft Dynamics software suites for business use. You may be losing vital app updates without timely updates and the latest feature release.
