What is ServiceNow ITOM?
IT operations management (ITOM) is the administrative area involving a strategic approach to operating digital services, technology, and application requirements in organizations help to develop a unique system to manage the IT infrastructure and cloud.
What Are ITOM Functions?
- Network Infrastructure Management: To build a connection between external and internal communication for an organization ITOM sets up remote access networks and maintains network security and telephone system.
- Help Desk: ITOM manages the information about incidents, and data backups, implements disaster recovery plans, and controls the provision of the user profile.
- Server And Device Management: ITOM teams also take responsibility for IT assets like tablets, desktops, mobile devices, laptops, and phones. server-related responsibilities including patching, maintaining, and upgrading are handled by ITOM.
Servicenow ITOM Benefits
IT operation management provides many benefits, including data connection, modern DevOps, minimizing user impact, and automating resolution.
- Predict Issues: ITOM gathers data from IT infrastructure, cloud, logs, events, metrics, and container-based resources. It also helps to reduce noise and avoid spending time on false positives.
- Minimize User Impact: ITOM helps the organization minimize the impact before occurring any problem. It allows us to identify the root of the problem very quickly and improves accuracy.
- Automate Workflows Across Teams: IT operation management provides the chance to automate the workflows across teams which simplifies repetitive tasks.
- Deliver DevOps: ITOM delivers DevOps which improves observability and increases the response to the incident.
- Connect Your Data: ITOM manages the entire digital life cycle, to create a stronger data foundation.
- Improve Service Availability: The main benefit of deploying ITOM is to identify quickly the areas of problem and diagnose them instantly, and also decrease the downtime of service availability.
- Manage Hybrid Clouds: ITOM manages hybrid clouds which is very challenging but it provides self-service access to cloud storage, gives the organization clear visibility into cloud cost, and enhances satisfying governance.
IT Operations Management Challenges
Nowadays different-sized business adopts new technologies, and cloud-oriented computing services(SaaS, IaaS, PaaS, etc) and fulfills cost-controlled performance and security needs.
- Limited Visibility: For managing resources and security, ITOM teams require high-level visibility of the organization and need to deliver on objectives and oversight needs.
- Difficulty Scaling Operations: When a new service is introduced, IT operations need to be maintained. Beacause added new services might create fragmented infrastructure and increased vulnerability.
- Excessive Noise: IT operations face some difficulties at the time of concurrent events. Excessive noise from complex events can hamper ITOM's effectiveness.
Conclusion
ServiceNow Information Technology and Operations Management (ITOM) helps the organization by providing actionable insights across the IT estate and delivering data platforms for digital services. It also increases IT unit productivity and performs multiple service delivery tasks.
