Know about the issues and fixes of Hp printer not printing black ink
HP (Hewlett Packard) is a multinational company of Information technology based in America. The main office of HP headquarters is located in Palo Alto, California, United States. There are many products developed and provided by HP to their users.
One of the major and well known hardware of HP is their printers which are available in a wide variety that differs in the configurations. The printers are very effective and convenient to use. But sometimes, the user may face an issue while using the printers. The common issue is of HP printer not printing black ink.
Below listed are its fixes that are commonly used:
- The very basic step that is firstly performed would be switching off the printer by unplugging it from the power source and disconnecting all the USB cables. Then leave it for few minutes and plug all the cables back.
- The user then performs a test by printing a ‘Print a test page' or ‘Quality Diagnostic Report'.
- This option could be found on the display screen of printer. Otherwise the printer's user guide can be followed for step by step instructions.
- The ink levels of the printer can be checked by checking the ink volume in the cartridges. In case, the user has an aftermarket cartridge that is not showing the ink levels, then other ways should be searched for checking the cartridges.
If a user is trying to check the cartridge, then following steps are formed in order to check why HP printer not printing black ink on paper:
- The ink cartridges that have low or no ink should be replaced.
- The user needs to check whether the ink cartridges are placed properly or not in the slots.
- In case of new cartridge, the user should make sure that the tape on the vent is removed before using.
- The vents can also be checked for clogging.
- The user can try a different cartridge to see if the printer is able to printer any other color or not.
In order to check a printhead, following are the ways:
- If the method of switching the ink cartridges would not work then the next option is checking the printhead. The user needs to check if the printheads are clogged. Usually there is an automatic cleaning but if not then it is required to be cleaned manually.
- In case, the automatic cleaning feature is not working in the first time, it can be tried two times or thrice. This feature takes up a lot on ink in its procedure but there is no limit of using it. The user can repeat the process as many times they want.
- The re-aligning of printers is done. For HP printers, the user can find the option on the LCD display screen of the printers. It can be found by selecting the Set up and then the Tools options of the printer.
If the user is still facing the user, then there might be a possibility of software drivers of the printer that are causing the issue. It can be resolved by reconfiguring the printer. It can be downloaded from the official website of the printer.
For any further help related to queries and issues, the customer support executive can be contacted. The executive collects the info about the issue so as to provide the best possible solution to the users. The information for contacting them can be found on the official webpage of HP.
