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The conversational
AI market is projected to be an $18 billion opportunity by 2028. Amidst the explosion of digital banking platforms where 67% of financial institutions already have a BaaS platform, seamless personalization of customer experiences through conversational banking is taking precedence in technology budgets for banking leaders. A generational focus on attention grabbing services has taken over financial services and as this technology evolves, banks that fall behind risk losing the battle for customer retention.
Read on as Jasper Colin's coverage via Sector Spark unravels the transformative potential of conversational AI in banking and how leaders are strategizing to usher in the new era of disruptive banking.
